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  • Go to www.skynetbb.com.

    Hover over the “support” link and choose customer portal or click here.


    Portal 1

     

    In the username field enter the email address that is used to receive your monthly statement

    Portal 2

    If you do not know your password click the Lost Password link and enter your username. The system will send a password recovery email. If you are unsure what your username is, you will need to give our office a call at 360 802 6657

    Portal 3

    If you know your password enter it in the password field.

    Portal 4

    Click the Sign In button

    Portal 5

    Go to the billing tab at the top of the page

    Portal 6

    Click the Add Payment Method link

    Portal 7

    Enter your card information then click add

    Portal 8

    Once added, this card will be charged on the DUE DATE of your invoice automatically. You may also make a manual payment before the due date by choosing “make a payment” under the billing tab of the portal.

  • Troubleshooting Tips

    Motorola Canopy Wireless Troubleshooting Tips

    To help assist you with support, the following is a list of common issues that are easily resolved by
    following these simple troubleshooting tips:
     
    I have no connection to the Internet 
    Loss of connection may happen for several reasons,  but usually means that some device on your home network has lost connectivity. 
     
    Check the following: 
    1.  Make sure the power adapter (also called Power over Ethernet or POE) for the roof antenna is plugged firmly in the electrical outlet.
     
    2.  Make sure the physical network cables are connected to the wall plug, to the computer and to any routers.

    3. Make sure all routers are plugged in and powered.

    If this does not solve the issue do the following:
    Power cycle the roof antenna (also  called  “the  radio”) by unplugging the power adapter. Wait thirty seconds and plug the adapter back in.
    NOTE:  If the power adapter is plugged into apower strip, power cycle the power adapter itself, not the power strip.

    2. If you have a router, wireless router or other network device, then power cycle the device(s) by unplugging the power.  Wait 30 seconds and plug the device back in.
    NOTE: If the router/device is plugged into a power strip, power cycle the router/device itself not the power strip.

    3.  Make sure the Internet and network settings for your computer are correct and reboot your computer.

  • Click here to access our Remote services



  • The links below are guides on how to setup your email client.

    Windows Mail

    Apple

    Outlook

    Our emails server require SMTP authentication. Please ensure that you turn this on in your email client. Also, please ensure that when you are entering your username in either Webmail or your email client, use your full email address etc: This email address is being protected from spambots. You need JavaScript enabled to view it.

    Below are some of the common settings needed by our customers for your e-mail client.

    Email Server names:

     

    skynet

    linxure

    mtw300

    vircom
    Incoming POP3: mail.skynetbb.com
    Outgoing SMTP: mail.skynetbb.com
    Incoming POP3: mail.linxure.net
    OutgoingSMTP: mail.linxure.net
    Incoming POP3: mail.mytangledweb.com
    OutgoingSMTP: mail.mytangledweb.com
    Incoming POP3: mail.vircom.net
    OutgoingSMTP: mail.vircom.net

     

     

 

Hear What Our Clients Are Saying

We are trusted by more than 1,000 satisfied customers!

  • Rene Popke

    I love working with Skynet. Hands down, Skynet provides the complete package when it comes to internet and phone service. Skynet has developed a one-stop-shop that includes amazing customer service, internet, phone and tv. As a consumer, I have learned over the years, you get what you pay for and I highly value customer service and follow-through. Skynet has a team of employees that is professional, reliable, knowledgeable and takes their time to be sure the customer’s needs are met. I have been a Skynet customer at home since 2003 and switched my employer to Skynet when I started three years ago. Whether it is home or business, and regardless the circumstance, Skynet provides exceptional service at all levels and has reliable deliverables.

    Rene Popke

  • Mayor Liz Reynolds

    SkyNet Broadband is a company that is focused on top quality, expedient responsive customer service and a company that invests into their hometown community... My family has been and will continue to be with SkyNet Broadband for many ,many years... because of their high level of integrity and hometown commitment .

    Mayor Liz Reynolds - Enumclaw Mayor

  • Keith Fugate

    Fugate Ford\Mazda has been using Skynet Broadband and Biz IT Pros for several years now internet service is fast and support staff is great we are very happy with their service.

    Keith Fugate - Owner

  • Edward Hechter

    “Skynet (aka xPertPC+ / aka BizITPros) has been providing us with network consulting, I.T. infrastructure services, and PC repair services since 2008. During this time they have handled the build-out of our new building, a migration to VOIP, the set-up of a hardened, high reliability data center, and helped us manage our growing business. We consider them a vitally important, and trusted business partner, who always makes us feel like our business is important.”

    Edward Hechter - CEO Palama Place

    Contact Us

    Skynet Broadband
    1702 Cole Street
     Enumclaw, WA 98022
     United States

    info@skynetbb.com
    360-802-6657 
    1-888-GET-wDSL

    © 2015 Skynet Broadband. All Rights Reserved.

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